From ring to booked job in ninety seconds.
-
The call comes in.
Your existing number forwards to Handler after hours, on overflow, or all the time — your call.
-
It identifies itself and listens.
"Hi, this is the automated assistant for Hello VAC — I can help you get an appointment scheduled." Then it lets the person talk.
-
It triages.
Symptom, urgency, unit location, model and serial if the customer can get to it, whether there's water or ice, whether anyone in the home is at risk in the heat.
-
It checks your board.
Real availability, real service areas, real dispatch rules. It offers windows you can actually hit.
-
It books and confirms.
Customer gets a text. You get a text. It's on the calendar.
-
It follows up.
Reminder the day before. Tech-en-route ping. Review request after. Nobody on your team touches any of it.
And when it shouldn't handle something — a callback on a failed repair, an angry customer, a no-cool situation with a 90-year-old in the house — it transfers to a human immediately and tells them why.